The TrainerCentral-Learner desktop app for Windows provides a secure learning environment for accessing courses, live sessions, and assessments. Depending on your academy's settings, you may be required to use the desktop app instead of a web browser to access your learning content.

This article explains how to install the TrainerCentral desktop app, sign in to your academy, and navigate the app.

Before you begin  

Make sure you have:

• A Windows computer running a supported version of Windows

• A TrainerCentral learner account

• The academy URL provided by your trainer or administrator

Note: If you don't have a learner account, you'll need to sign up through your academy's website before signing in to the desktop app.

Install the TrainerCentral desktop app  

1. Open the Microsoft Store on your Windows computer and search for TrainerCentral - Learner.

2. Click Get to download and install the application.

3. Launch the app after installation.

Sign in to your academy  

When you open the app for the first time:

1. Click Add Academy and enter your academy URL, course link, or session link.

2. Click Continue.

3. On the academy page, click Login.

4. Enter your learner credentials and click Sign in.

Note: Clicking Sign Up opens your academy's sign-up page in your default web browser.

Navigate the desktop app  

After signing in, you can access the following sections from the left navigation menu.

Explore Products  

Browse all the courses, live sessions, and assessments available in your academy.

My Courses  

View and continue the courses you're enrolled in.

My Sessions  

Access your upcoming and completed live sessions.

My Assessments  

View the assessments assigned to you and continue or start an assessment.

Rewards  

View the rewards you've earned, if your academy has enabled the Rewards feature.

Payments  

Access the following payment-related sections:

• Subscriptions – View your active and past subscriptions.

• Transactions – View your payment history.

Settings  

Manage your learner account, including:

• Profile information

• Email notifications

• Password

• Saved payment cards

• Account deletion

Desktop app restrictions  

The TrainerCentral desktop app includes security features to help protect your learning content and maintain the integrity of assessments.

App-level restrictions  

The following actions are restricted throughout the desktop app:

• Taking screenshots

• Recording the screen

• Copying content

• Cutting content

Assessment-level restrictions  

The following restrictions apply only while you're taking an assessment:

• Pasting content is disabled after the assessment begins. It is automatically re-enabled when the assessment ends.

• Leaving the assessment window during an assessment triggers a warning.

• Switching to another app or exiting full-screen mode counts as one of the two allowed instances. If this limit is exceeded, the assessment is automatically submitted.

Once the assessment ends, paste functionality is restored automatically.

External display restrictions  

The desktop app supports only a single display during assessments.

If an external monitor or additional display is detected while taking a test:

1. Disconnect the external display.

2. Return to the desktop app.

Note: Multiple displays are not permitted during assessments to ensure a secure testing environment.

Troubleshooting  

I can't sign in  

• Verify that you're using the correct academy URL.

• Make sure you're signing in with the learner account associated with that academy.

• Contact your trainer or academy administrator if you continue to experience issues.

The app asks me to use a single display  

Disconnect any external monitor, projector, or additional display connected to your computer, then click Retry to resume your assessment.

I can't take screenshots or copy content  

This is expected behavior. Security restrictions are enabled during assessments to protect the integrity of the test.