2. What actions count as “engagement”?
Engagement includes:Logging into the learner portalWatching videos or accessing lessonsSubmitting quizzes or assignmentsDownloading course resourcesBasically, any interaction with your learning content during the billing month.
3. What happens if someone is enrolled but doesn’t log in?
They do not count as an active learner for that month. Only users who engage or log in during that billing cycle are counted.
4. Do I get charged for people who only sign up but don’t start anything?
No. You can store unlimited contacts, including leads and inactive users. Learners who don’t engage won’t count toward your active learner limit.
5. What’s the active learner limit for my plan?
Each TrainerCentral plan includes a monthly cap on active learners:Free Plan – 10 active learners/monthStarter Plan – 1,000 active learners/monthProfessional Plan – 3,000 active learners/month
6. How often does the active learner count reset?
Active learner counts reset every billing month. Your quota starts fresh at the beginning of each billing cycle.
7. Can I manually deactivate or pause a learner to free up space?
Currently, active learner status is based on behavior (logins/engagement) during the billing month. You can’t manually deactivate someone mid-month, but inactive learners won’t carry over to the next cycle.
8. What happens when I reach my active learner limit?
We understand that customer activity can vary over time. If the number of Active Customers on your plan exceeds the allowed limit, we’ll get in touch to discuss possible upgrade options. Rest assured, your site won’t be blocked from accepting new customers without a prior conversation.
9. Are learners automatically removed or blocked when the limit is reached?
No, learners won’t be removed or blocked automatically. We’ll get in touch with you to discuss options before taking any action.
No surprise charges. You’ll be prompted to upgrade your plan if you need a higher active learner limit—you won’t be auto-billed for overages.
11. Do I need to upgrade my plan if I exceed the active learner cap?
If you consistently exceed your limit and need more learners to access content, upgrading is recommended to keep your training running smoothly.
12. Can I purchase additional active learner slots without upgrading the full plan?
Currently, increasing your active learner cap requires a plan upgrade. À la carte slot purchases are not available at the moment.
13. Can I still email or message inactive learners?
Yes! Inactive learners remain in your contact list and can be emailed, marketed to, or included in automations without affecting your active learner count.