Manage Learners
This help article will show you how you can add, manage, and track learners in your school all from a single console.
Add a learner
TrainerCentral gives you two ways in which you can invite a learner to join your academy.
1. You can create an account for your learner with their email address
2. You can create a learner's account for them with email and password and share the credentials (email and password) so that they can log in directly and access the academy.
To invite a learner via email:
1. Click on Users tab in the left pane and click on Add Learners. 2. Enter their name and email address and click Invite.
3. They will be sent an email inviting them to your school and once they accept this invitation, they will be required to create a password for their account after which can access your academy seamlessly.
To create an account for your learner:
1. Click on Users tab in the left pane and click on Add Learners.
2. Enter their name, email address and the preferred password.
Note: If you've also created a password for your learner's
account, make sure you share the password with them (via your preferred
medium) so that they can access the course seamlessly. Kindly note that
this password will be not be shared by TrainerCentral to your learner.
Invite multiple learners
TrainerCentral allows you to invite learners in bulk by uploading their details in an excel sheet. And as mentioned above, this bulk invite option also allows you to create an account for your learners with password, enroll them to a course etc.
Enroll a learner to a course:
TrainerCentral allows you to manually enroll your learners in any course that you wish. This enrollment does not require any payment from your learner's side and they can easily access the contents of that course.
You can enroll a learner to your courses while inviting them to your academy as well as after they are part of your academy.
To enroll a learner along with inviting them to your academy:
To enroll a learner once they are part of your academy
1. Click on the learner's name under the Users tab.
2. Under Enrollment details, click Enroll in a new course and choose the particular course you want to user to be enrolled to.
The Enrollment Details tab gives information on which courses the learner has enrolled for, the status of each courses' progress, and more.
Monitor the progress of a learner
You can take a look at how your learners have fared through the course and check their completion status under the Progress Report of the individual User.
This tab shows details of the completion status of each and every lesson, how much time the user has spent on each of your lesson material, and more.
Choose any course the learner has enrolled for in the particular filter and you'll be able to see the complete overview of their progress.
Filters to search for a learner
As the number of learners increases in your school, it might be cumbersome for you to scroll through the roster and identify every learner every time. TrainerCentral gives you filters to easily navigate through this section and easily find any particular learner .
You can use a learner's name, email address, or even the name of the course they've enrolled in to identify any particular learner. The list of filters available is listed below,
- First name
- Last name
- Email address
- Last login date
- Academy enrollment date
- Learner's status in course - Enrolled/Free preview/Access requested/Invited/Unenrolled by trainer
- Course enrollment date
- Payment status - Pending/Success/Manually enrolled/Manually approved/Cancelled/Expired
- Country
- Learner's status in academy - Active/Blocked
- Course completion percentage
- Login status - Logged-in/Yet to login.
Extend course access duration
In some cases, the access to a course might have expired due to various reasons and you can easily extend the course duration to make it accessible again to your learner.
Click on Users from the left pane and under the Enrollment Details, you can grant access under the Access revoked tab.
Revoke Free Access
In certain cases, a learner might have been granted free access to a course (for example, a trainer enrolling a learner manually to a course) and you would like to have this free access revoked. To do so, click on Users from the left pane and select the respective learner.
After clicking on a learner, navigate to the Courses tab and click on Revoke free access.
Block/Unblock a learner
You can block a learner from accessing the academy and the courses hosted by clicking on Block User under the Actions column next to a learner's name listed under the Users tab.
Kindly note that once blocked, any active subscriptions of this particular learner will also be terminated.
To unblock a blocked user, navigate to the Actions column next to a learner's name listed under the Users tab and click on Unblock User.
Remove a learner
You can remove a learner from your academy by clicking on Delete under the Actions column under the Learners tab. Kindly note that this action is irreversible and once deleted, this user will no longer be able to access this academy and will have to sign up afresh if they wish to access the courses.
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