Spotlight #5: Automated email notifications keep your learners updated

Spotlight #5: Automated email notifications keep your learners updated



Hi everyone!

It's time to put the spotlight on another helpful TrainerCentral feature. In today's post, we will learn how to utilize email notifications to keep your learners engaged and updated.  

What is an email notification?

An email notification is a reminder email sent to your learners that politely urges them to act in a progressive manner. In short, it informs the learners of any upcoming classes, assignments, workshops, and payment reminders.

What are the instances in which email can be sent?

You can modify the conditions for which the emails must be sent out. These conditions are categorized based on their functions. The categories of email notifications currently available in TrainerCentral are listed as follows.
  • Learner notifications
  • Live workshop notifications
  • Invitation/onboard notifications
  • Assignment notifications
  • Payment-related notifications
  • Emails to admins
To give you an idea of this feature, let's consider an example. Learners may sometimes miss the first chance to access a course after enrolling in it. To remind them to access the course, you can automate an email to be sent when they are inactive for a specific number of days.

To do this, you have to check the "Reminder to access" box under Learner notifications and enter the number of days to wait before an email is sent. If you've entered 3, an email will be sent to learners when they are inactive for three consecutive days.

Can emails be modified?

Yes! All emails can be edited by the admin by clicking the Edit option available under the More icon, seen at the right side of the list of instances. Using this, you can change the tone of the predefined message, or change it according to the geographic location of the learners.


What are email reminders?

This is another feature of TrainerCentral similar to email notifications. Email reminders can be used to notify the learners when a live session or a workshop is scheduled.

When does a learner receive an email?

TrainerCentral currently offers four instances in which a learner may receive a reminder email.
  • One hour before the scheduled time of the session.
  • One day before the session.
  • 10 minutes before the scheduled start of the session.
  • A "thank you" mail after attending the session.
Note: You can also add a customized survey form along with the "thank you" mail to collect your learners' feedback after the session.

Click to learn more about email notifications and email reminders.

Have any questions? Ask us in the comments and we will be happy to help.

For any other questions, you can contact us at: support@trainercentral.com

We hope you found this post useful.

Stay tuned for more useful tips from TrainerCentral!