Track a learner's progress

To monitor an individual learner's enrollment and report, a user with Super Admin or Admin privileges can follow the steps below.

If you want to view the consolidated report of all learners' performance in a specific or all courses, refer to this help article.

To access the progress report

1. Navigate to the Users tab in the left pane.
   
2. Select the Learners tab.
   
3. Click on the email address of the learner for whom you want to view the progress report. The page will be displayed with Course, Live Workshop, Course progress report, and Learner info tabs.
   

If the status is Invited, you will not be able to click on the learner's email address.

Course enrollment

Click the Courses tab. The page is divided into four sections such as learner's enrolled courses, enrollment pending courses, previewed courses, and access revoked courses.

Enrolled courses

This will display the courses that the learner has enrolled in. You can perform the following actions on the learner record:

Mark Course as Completed: You can manually mark a course as completed.
Reset Course Completion: You can reset a learner's course progress so they can retake the course.
Block user: You can block the learner from accessing the course.
Revoke free access: You can revoke the learner's free access to the course.

Extend course access: You can extend the course access for the learner.

Revoke free access and extend course access options will be available only if the learner has been invited through direct access. 

Enrollment pending

The Enrollment pending section will display the courses the learner has been invited to or has requested access to. You can perform these actions on the learner record

Give access: You can grant them access to the course.

Cancel request: You can restrict their access to the course.

Resend Invitation: You can resend the invitation to learners who have not yet enrolled.

Cancel invite: You can cancel the learner's invitation. The learner can no longer view the course on the My Enrollment page.

The Resend invitation and Cancel invite options will be available only if the learner has been invited and the enrollment is still pending. The status will be Invited or Manually enrolled.

Access revoked

The Access Revoked section will display the courses in which the learner's access has been revoked. This can be due to various reasons, such as the purchase validity expiring, the course being cancelled, the learner being blocked, or their access being rejected. You can perform the following actions on the learner record:

Unblock user: You can unblock the learner from accessing the course.

Extend course access: You can extend the course access for the learner.

Free Preview courses

The Free Preview courses will display courses for which the learner has previewed the free course content. You can perform the following actions on the learner record:

Block user: You can block the learner from accessing the course.

Live Session enrollment

Click the Live Workshop tab. The learner's enrolled sessions, engagement, and time spent on them will be displayed here.

Course progress report

Click the Course progress report tab.

To view course progress

Select the course from the Courses/Bundles drop-down list. The corresponding chapters will be displayed below the course dropdown.

To view chapter progress

Click the required chapter of the lesson you want to view. The chapter and the completed percentage will be displayed. Here, you can view the lesson details, and the corresponding status will be displayed.

To view the test report

Click the View report link next to the test if the learner has participated in the test. You can view the consolidated test report. 

To complete the lesson manually

You can manually mark a learner’s lesson as complete. For example, imagine a scenario where a learner has enrolled in a course but already has knowledge of the basic lessons and wants to start from the next level. In this case, you can mark the initial lessons as completed, allowing them to continue with the subsequent lessons.

1. Click More Actions next to the lesson.
   
2. Select the Mark Lesson as Completed option.

To reset lesson progress

You can also reset a learner's lesson progress to allow them to retake the lesson from the beginning.

1. Click More Action next to the lesson.
   
2. Select the Reset Lesson Completion option to allow the learner to retake the lesson.
   
   

Learner information 

Click the Learner info tab. The learner's details entered in the sign-up form will be displayed here. 

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